Shipping Policy (Malaysia)
Order Processing
• All orders are processed within 1–3 working days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During launches, sales, or peak periods, processing times may take slightly longer. Please be patient, good things take time.
Shipping Method
• Orders within Malaysia are shipped via trusted local courier services.
• Once your order has been shipped, a tracking number will be provided via email.
Estimated Delivery Time
• West Malaysia: 1–3 working days after dispatch
• East Malaysia: 3–7 working days after dispatch
Delivery times may vary depending on courier performance, weather conditions, or unforeseen delays beyond our control.
Shipping Fees
• Shipping fees are calculated at checkout based on your delivery location.
• Any promotional free-shipping offers will be clearly stated on our website or social platforms.
Incorrect Address
• Please ensure all shipping details are correct before placing your order.
• Junostelle is not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.
• Any re-delivery fees will be borne by the customer.
Delayed or Lost Parcels
• If your parcel is delayed, please contact the courier first using the provided tracking number.
• If assistance is needed, feel free to reach out to us and we’ll help where we can.
• Junostelle is not liable for parcels marked as delivered by the courier.
Contact Us
• For any shipping-related enquiries, please contact us via email or direct message.
• We aim to respond within 1–2 working days.
junostelle@gmail.com
